Start your Systems Thinking journey today ________________________________________________________________________________

Lean, Agile, Systems Thinking Conference Melbourne 02/08/2013

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At the LAST conference 2012 we had an introduction to Systems Thinking
(ST), now it’s time to roll-up our sleeves and get some work done around
embedding ST into our everyday workplace.

This interactive workshop focuses on developing a dialogue with the group to build a shared understanding of the challenges in introducing ST, and discovers how to get coworkers and managers to embrace the ST way.

Based on the well-known methods of Deming and Senge the workshop aims to produce the following outcomes:

● A common understanding of the challenges of ST
● A pragmatic take-away strategy to embed ST
● Understanding how to continually improve ST

Group size 8-10 participants / duration 1.25 hours / whiteboard and flipchart.

Confirmed - Visit LAST conference for tickets.

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LAST Conference Melbourne is a one day, low cost, grassroots mini-conference for Lean, Agile, and Systems Thinking practitioners. The day will be structured to allow participation and interaction via workshops and activities, rather than death by projector.

The emphasis will be on:

● Sharing of practical skills
● Real world experiences of lean and agile adoption
● The latest in systems thinking practice
● Gaining inspiration from your fellow practitioners

Key facts:

● Date - Friday 2 August 2013
● Venue - Swinburne University of Technology, Hawthorn
● Participation cost - Affordable!

Visit LAST Conference for details and bookings...

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Start your Systems Thinking journey today ________________________________________________________________________________

Lean Coaching without Resistance

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Nicolas Stampf
Appreciating Systems


Lean coaching without resistance makes embarking on your Lean
journey effective and trouble free. It achieves this by breaking the
journey up into pivotal moments of change and using a solution focus
to engage and secure commitment from executives during each step
of the way.

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The benefit of Lean coaching without resistance is two-fold, firstly it takes care of commitment, and there's a big difference between buy-in and true commitment, buy-in is what happens when executives understand that they have no choice but to support change, commitment however is what happens when executives recognize that they themselves have a need to change.

Secondly, it makes the process of securing commitment completely transparent by using leading motivational interviewing techniques that help to steer and facilitate the desired outcome, without press-ganging executives into buy-in or making false commitments.

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Start your Systems Thinking journey today ________________________________________________________________________________

Soft Process Method

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David Alman
Proventative Solutions

Soft Service is a Soft Productivity methodology that
seeks to improve services to customers, through the
quality and efficiency of internal operations.


The benefit of the Soft Service approach is that improvements are driven by focusing on meeting user needs and expectations, and through this focus the value of work practices and relationships in meeting (directly and indirectly) customer requirements are improved.

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